Shipping

Canada Orders

Please visit our US Help Center for orders shipping to the US and other North American countries. Shipping Timeframe:. For all Canadian orders, Manduka ships from British Columbia. Our warehouse processes online orders between Monday and Friday and t

My shipping address is incorrect, how do I change it?

If you made a mistake with your shipping details, please reach out to our Customer Care team right away by calling us at 1.877.626.3852, M-F 9am to 5pm PST, or by sending an email to [email protected], and we will help you to the best of our abil

How do I track my package?

You will receive a shipping confirmation email with a tracking number once your order ships from our warehouse, so you can follow the progress of your delivery.

My package has been redirected back to Manduka, what do I do?

Packages are sometimes redirected back to our warehouse; this can occur due to the following reasons:. If we receive the package back at our warehouse, we will contact you to find a suitable solution. If you see that your package has been redirected

I have not received my order yet, what do I do?

Our aim is to fulfill and ship your order as soon as possible, once your order has been shipped, you will receive a shipping confirmation email with the FedEx tracking number. If FedEx is showing that your package was delivered according to the track

There is an item missing from my delivery, what should I do?

First, please check to see if you have received all of the packages for your order by referencing your shipping confirmation email with the tracking information. Second, please ensure that the package was not damaged during transit or tampered with.

I received an incorrect item in my order, what should I do?

Please contact our Wholesale Customer Care Team at [email protected] or call 1.877.626.3852 option 2, Monday through Friday between 9am to 5pm PST for further assistance.